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Q.
I see that Rosacea Care has seventeen different products. Do I have to use them all?
A.
No, they all have special uses. But most people soon figure out the combination of our products that are most effective for them. The most popular, by the way, are Cleanser, Moisturizer, Serum, Tinted ZincO, Night Cream, and definitely Sunscreen. All in all, it is the most complete rosacea skin care line in the world.
I don't have rosacea or sensitive skin. Can I use your products?
You can – and should! Many of our Rosacea Care customers have no skin problems whatsoever. One of America's leading mineral cosmetics companies regularly uses Rosacea Care Moisturizer in its make-over regimen. And our Sunscreen "30" is simply the world's best and most modern Sunscreen, appropriate for everyone.
How do I use your products in conjunction with Metrogel or other prescriptives?
Apply the prescriptive first and allow it to absorb. Then apply the Rosacea Care products.
Can I use the Rosacea Care products while pregnant or nursing?
Rosacea Care products are topical skin care products that do not enter the system the way prescriptive drugs can. We have never had a report of any problem from our users during periods of pregnancy or breastfeeding. We list all of our ingredients on our website, within each product tab, if you or your doctor would like to refer to them.
I am allergic to perfumes. Are your products fragrance free?
We use natural, non-irritating ingredients, some of which by nature possess a subtle fragrance. We have never had reports of irritation from these very mild scents, but trying a Sample Kit is the best way of assuring that there is no problem for you.
Do you encourage us to try the Sample Kits before ordering full-size products?
We do, yes. It gives you a chance to try each product and decide which are going to be most effective for you. You don't need to pay for a full-size product until you are convinced that it will be appropriate for you.
What is your return policy?
We want our customers to be completely satisfied with their purchase of Rosacea Care products. For this reason, we offer a wide range of our products in sample sizes and encourage customers to order and try the sample sizes before purchasing the full size products.*
How long do your samples last?
It varies from individual to individual depending on amount used and frequency. Some samples may last upwards of 2-3 days per sample. This is ample time to evaluate which products are most effective for you.
Do you offer a refund or guarantee for the Sample Kits?
All of our products are available in Sample Kits. We charge for them at our manufacturing price, plus FREE shipping and never charge a handling fee. It is an effort to extend a trial period to potential customers, and rarely do customers request a refund or expect a guarantee. The samples provided in the kits are generous in size and represent a very good value and a small but worthwhile investment.
How much Sunscreen should I use?
More than you think. The only way to preserve the 30 SPF is to apply the Sunscreen generously.
Can the Sunscreen be used at the beach and in the ocean?
Absolutely. But it should be reapplied after swimming.
As you say, the Sunscreen becomes invisible, which is wonderful. But suppose I want to add a hint of a tan?
Take the Instead of Red Concealer Tan and apply it over the Sunscreen for a bronzer effect.
I have friends who live in Europe. Should I tell them to look for Rosacea Care?
Please do. Rosacea Care has customers in 60 countries and a number of distribution centers abroad. But here's a suggestion: you'll personally bring some Rosacea Care products over to them if they'll put you up for a week. Bon Voyage!
